What happens when distance becomes conversation
You're navigating something that matters. Whether it's clarity you're after or a situation that needs attention, what follows is how we bridge the space between question and response.
Written Exchange
support@urodyne.com
Physical Coordinates
No. 24, Lane 55, Neijiang St, Wanhua District, Taipei City, Taiwan 108
Begin where words meet intent
Some conversations need structure. This one does. Tell us what's unfolding on your end, and we'll respond with something that actually addresses it.
Where we physically exist
Postal Address
No. 24, Lane 55, Neijiang St
Wanhua District
Taipei City, Taiwan 108
Digital Conduit
support@urodyne.com
Most queries receive attention within 36 hours during standard operating periods.
Service Territory
Primary operations concentrated in Taipei metropolitan region, with selective outreach to neighboring districts depending on specific circumstances.
Experience reflected in approach, not slogans
The work shows up in how we handle situations when they're complicated. Not every question has a neat answer, and pretending otherwise would be dishonest.
What we can offer is attention that's proportional to what you're dealing with. Twenty-three years in elderly and disability support means we've seen patterns, but also enough exceptions to stay cautious about assumptions.
That's probably why people reach out more than once. The conversations build on each other, which seems to work better than trying to solve everything in one exchange.
When communication channels function
Standard Days
Monday through Friday
8:30 AM – 6:00 PM
Weekend Protocol
Saturday
9:00 AM – 1:00 PM
(Limited response capacity)
Urgent Situations
Existing clients have access to emergency contact procedures outside these windows.
Response timing varies with inquiry complexity and current workload. We generally acknowledge receipt within one business day, with substantive responses following as needed.