Who We Are
We started Urodyne back in early 2019 because we saw something missing in elderly and disability care across Taiwan. Too many people were being treated like problems to solve instead of individuals who deserved dignity and genuine support.
Our founder, Annika Bergström, spent years working in care facilities before deciding to build something different. She wanted a service where people came first, where caregivers actually had time to listen, and where families didn't feel guilty about asking for help.
That's what we've built. Not perfect—nobody is—but honest, professional, and focused on what actually matters when someone you love needs support.
How We Work
We don't operate from a call center. Our coordinators work directly with families in their neighborhoods, meeting in homes or cafés—wherever people feel comfortable talking.
When you reach out to us, you'll speak with someone who'll visit within 48 hours. They'll assess needs, yes, but more importantly, they'll listen. What's the daily routine like? What brings comfort? What worries keep family members up at night?
Then we match caregivers who actually fit. Not just qualifications on paper, but personality, language preferences, experience with specific conditions. We've learned that compatibility matters as much as credentials.
What Guides Us
Transparency Without Sugarcoating
We tell families what we can and can't do. If we're not the right fit, we'll say so and point you toward better options. Our reputation depends on honesty, not overselling.
Fair Treatment for Caregivers
Our staff earn above market rates and get proper rest schedules. Burned-out caregivers provide poor care—it's that simple. We'd rather have slightly higher costs than exhausted team members cutting corners.
Realistic Expectations
Care work is hard. Some days go smoothly, others don't. We prepare families for both and stay available when challenges arise. Support means showing up for the difficult conversations, not just the easy ones.
Our People
We employ 47 caregivers across Taipei, New Taipei, and Taoyuan. Most have been with us for over two years—unusual in this industry. We think that's because we actually listen when they tell us what they need to do their jobs well.
Our administrative team includes former nurses, social workers, and people who've cared for their own aging parents. They understand what families are going through because they've been there themselves.
Training happens monthly, not just at hiring. Dementia care techniques evolve. Medical equipment changes. We keep our team current because clients deserve caregivers who know the latest approaches.
And when mistakes happen—because they do—we address them directly. We've had to let caregivers go when standards weren't met. We've refunded families when we fell short. Accountability isn't just a word on our website.
What We Promise
We won't promise miracles or guarantee outcomes we can't control. Aging and disability involve unpredictable challenges. What we can promise is consistent, professional support delivered by people who genuinely care about doing this work well.
You'll have direct phone numbers for your care coordinator, not a general hotline. Scheduling changes get confirmed within four hours. Concerns get addressed, not dismissed.
Response Time
We answer calls during business hours and return after-hours messages by 9 AM the next morning. Emergency situations get immediate callback—we've never missed one yet.
Service Flexibility
Needs change. We adjust care plans monthly or sooner if required. No penalties for reducing hours, no pressure to add services you don't need.
Quality Control
Supervisors visit clients monthly for check-ins separate from regular caregivers. Anonymous feedback gets reviewed weekly by management, not filed away.